Privacy Statement

Effective Date: [1 January 2026]

Website:[www.axentas.com]

Data Controller: [Axentas [Insert Address]TBC, [Insert Contact Email]TBC

1. Introduction

We are committed to protecting the privacy of our clients and website visitors. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following categories of personal data:

Category	Examples
Identity Data	Full name, date of birth, National Insurance number
Contact Data	Email address, postal address, phone number
Financial Data	Bank account details, tax returns, accounting records
Technical Data	IP address, browser type, device ID
Usage Data	Pages visited, time spent, clickstream
Communication Data	Emails, messages, and contact form entries

3. How We Collect Data

• Directly from you when you complete forms, upload documents, or communicate with us
• Automatically through cookies and similar technologies
• From third parties with your consent (e.g., HMRC, accountants, financial institutions)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Performance of a contract (to deliver services)
• Legal obligation (e.g., tax compliance)
• Legitimate interests (e.g., improve services, ensure security)
• Consent (for marketing communications)

5. How We Use Your Data

• To provide bookkeeping and tax filing services
• To manage payments, fees, and charges
• To comply with our legal and regulatory obligations
• To respond to inquiries and provide customer support
• To improve our website and service offerings

6. Disclosure of Your Data

We may share your data with:

• HM Revenue & Customs (HMRC)
• Professional advisers (accountants, legal counsel)
• IT and cloud service providers (e.g., hosting, CRM)
• Law enforcement, where required by law

We do not sell or rent your data.

7. International Transfers

Your personal data may be processed outside the UK. When we do this, we ensure appropriate safeguards are in place, including:

• UK-approved Standard Contractual Clauses
• Transfers to countries deemed to provide adequate protection

8. Data Retention

We retain your data:

Data Type	Retention Period
Tax records	6 years from the end of the tax year
Client records	Duration of service + 6 years
Marketing data	Until withdrawal of consent

 

9. Your Rights

You have the following rights under UK GDPR:

• Right to access your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

10. Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, access controls, and secure backups.

11. Cookies

We use cookies to improve site functionality and analytics. You can manage your preferences via your browser settings. For details, see our [Cookie Policy].

12. Contact Us

For questions or to exercise your rights, contact our Data Protection Officer:

Email: [Insert email] TBC

Address: [Insert business address]TBC

Terms and Conditions

Effective Date: [1 January 2026]

Website: [www.axentas.com]

1. Definitions

• “We”, “Us”, “Our”: [Insert Business Name]
• “You”, “Client”, “User”: Any individual or business using our website or services
• “Services”: Bookkeeping, tax preparation, and related services

2. Acceptance of Terms

By using our website or services, you agree to be bound by these terms. If you do not agree, do not use our services.

3. Services Offered

We provide:

• Bookkeeping for sole traders, partnerships, and limited companies
• VAT and self-assessment filing
• Corporation tax and payroll processing
• Business financial reports

We do not offer investment, legal, or regulated financial advice.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Submit documentation on time
• Review and approve filings before submission
• Retain your own copies of documents

You are solely responsible for any errors resulting from incorrect or incomplete information provided by you.

5. Fees and Payment

• Fees are quoted upfront or invoiced based on agreed terms
• Payment must be made prior to filing (unless otherwise agreed)
• We reserve the right to suspend services for late payment

6. Cancellation and Refund Policy

• You may cancel a service before work begins for a full refund
• Once work has commenced, partial refunds may apply depending on progress
• No refunds after submission to HMRC

7. Intellectual Property

All content on this site is owned or licensed by us. You may not copy, distribute, or exploit any content without written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect or consequential loss
• Our total liability shall not exceed the fees paid by you for the service giving rise to the claim

9. Force Majeure

We are not liable for failure to perform due to causes beyond our control, including natural disasters, internet outages, or government restrictions.

10. Changes to Terms

We reserve the right to amend these terms at any time. Updated terms will be posted on the website with a revised “Effective Date.”

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.